Most new, unopened items shipped and sold by pdsfirearms.com may be returned within 30 days of delivery for a full refund of the product. Items must be returned in new condition and in the original product packaging.

Refunds will be issued in the same payment form as tendered at the time of purchase. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes for us to process your return once it has been delivered back to us (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

Returning or exchanging an item:

Return shipping costs are the responsibility of the customer. In the event you are returning an item due to a shipping error, please contact us immediately.
Please do not place shipping labels on the item’s original packaging. When sending the item back, place the original package into a shipping carton.
Products must be in new condition, in the original box and/or packaging, and must include all blank warranty cards, manuals, and accessories.
Return shipping costs may be deducted from your refund depending on the reason for return.


Non-Returnable Items:

Gift Cards. (These are redeemable for merchandise only, and may not be redeemed for cash)
Special order merchandise
Ammunition and Reloading products
Firearms (Please visit our Buying Guns Online page for information on firearm returns)

 

Cancelling your Order

All orders are shipped same day. Please contact customer support before 5:00 CST on the day you placed the order to guarentee we will be able to cancel it. Once the order ships, you will have to go through our return process as described above.

Return Instructions 

Can I return the product that I received?


Eligible product may be returned in original packaging for a credit or refund of the purchase price within 14 days of purchase or shipment of Product to Buyer, whichever is later, less shipping and handling. In order to return Product purchased over the internet, or via the phone or facsimile, Buyer must call Customer Service at 603-610-3000, option 1 during business hours (Monday through Friday 8:30am to 5:00pm) and request a Return Authorization Number (RMA). An RMA is required to return Product. Customers who exchange products that are found to be defective will receive a credit for original shipping charges.

You may exchange the product or receive a refund in the original form of payment. Merchandise must be returned in original packaging and in new sellable condition.

Please allow up to 10 days after return is received and inspected for the refund to be processed.

Electro Optics – New, unopened optics that still have the holographic seal can be returned for a refund/exchange with 14 days of purchase or shipment of Product to Buyer, whichever is later, less shipping and handling.

Custom Works Concierge – Custom Works Concierge P320 orders canceled before shipment will be refunded but will also be subject to a $200 restocking fee. Because each P320 Custom Works Concierge pistol is specially customized, any order that has shipped cannot be returned or refunded.

Products that cannot be returned at any time include, but are not limited to: firearms, ammunition, ammunition components, airguns, CO2, clothing that has been washed or shows signs of wear, opened consumable items and cleaning kits, opened DVD, CD or other copyrighted software or material, items that have been damaged, used, are missing packaging or accessories, or are otherwise not in new sellable condition. Seller reserves the right to refuse any return or exchange.

If you return a Product that qualified you for a discount, promotional item or promotional card and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, Seller may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the Product.

Please call SIG SAUER Customer service at 603-610-3000, option 1 to receive a Return Material Authorization number. Our Customer Service hours of operation are:

Monday – Friday: 8:30AM-5:00PM Eastern time

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.